1. GET IN TOUCH
Contact the Hentro team and provide the basic information needed for us to understand the referral.
Supporting Your Patients Beyond the Consultation Room
When a patient or client needs additional support at home, knowing there is a trusted care team to refer them to can make the next step easier.
Hentro Care Connect works with healthcare professionals, retirement communities and other organisations to provide personalised home-based care that supports each person’s individual needs, independence and dignity.
Whether someone is returning home after a hospital stay, requires ongoing support, or their care needs are changing, our team can help families put appropriate care in place.
A Trusted Home-Based Care Option For Your
The transition from professional or clinical care to everyday life at home can be challenging for individuals and their families. Hentro helps bridge that gap.
We begin by understanding the person’s circumstances and care requirements through a complimentary assessment in their home. From there, we develop an individual care plan and identify a suitable carer based on their needs.
Once care begins, Hentro remains involved through ongoing oversight, communication and review.
Our aim is simple: to help people receive the support they need while remaining in the familiarity of their own homes wherever appropriate.
Who We Work With
We welcome referrals and relationships with professionals and organisations involved in the health, recovery and wellbeing of the people and families we support.
This includes:
- Doctors and medical practices
- Hospitals and discharge teams
- Physiotherapists
- Occupational therapists
- Social workers
- Rehabilitation and step-down facilities
- Retirement villages and communities
- Hospices
- Pharmacies
- Community and healthcare organisations
If you are supporting someone who may benefit from care at home, we would be happy to discuss their circumstances with you.
When Might Home-Based Care Help?
There are many reasons someone may need additional support at home.
Additional support to continue living independently at home
Returning home following surgery or hospitalisation
Short-term assistance during recovery
Living with dementia or Alzheimer’s disease
Palliative care and support at home
Ongoing or changing care requirements
Medical monitoring as part of their care plan
Overnight or 24-hour support
Family members need additional help managing care needs
Hentro offers both short- and longer-term care arrangements, depending on the individual’s circumstances.
What Happens When You Refer Someone to Hentro?
2. WE SPEAK WITH THE INDIVIDUAL OR FAMILY
Our team will discuss their circumstances and arrange a complimentary home assessment.
3. WE ASSESS THEIR CARE NEEDS
The assessment considers the person as a whole - including their health and medical requirements, mobility, nutrition, medication, cognitive and emotional needs, home environment and family circumstances.
4. WE DEVELOP A CARE PLAN
Following the assessment, an individual care plan is developed and a suitable carer identified according to the person’s requirements.
5. WE STAY INVOLVED
Once care begins, the Hentro team continues to oversee the care arrangement, with regular communication, care documentation, check-ins and reviews as needs change.
Better Care Starts with Working Together
Healthcare does not stop when someone leaves a consulting room, hospital or rehabilitation facility.
For many people, what happens next takes place at home.
Hentro is here to help make that transition easier for individuals, families and the professionals who support them.
TRUSTED CARE. RIGHT AT HOME.